At Keennovas Cereal, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Returns
You may return any unused and unopened products within 30 days of the purchase date for a full refund. To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.

Refunds
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of receipt. We will provide you with a replacement or a full refund, including any shipping charges.

Exclusions
Certain products, such as food items that have been opened or consumed, are not eligible for return. We reserve the right to refuse returns that do not comply with this policy.

Shipping Costs
Customers are responsible for the shipping costs of returned items, unless the return is due to our error (e.g., wrong item sent). We recommend using a trackable shipping service for returns.

If you have any questions about our refund and returns policy, please reach out to us at [email protected].